We are committed to supporting our customers through the evolving requirements of SMS compliance. We work closely with customers and the providers who deliver messaging traffic to monitor registration rates and understand what parts of the process may be confusing or challenging. A missing or noncompliant privacy policy is one of the most common reasons local number SMS registrations get rejected. (Demonstrating opt-in practices is another common challenge; see our post here for detailed guidance about opt-in.)
As a business owner and message sender, you are responsible for creating a privacy policy that complies with CTIA (Cellular Telecommunications Industry Association) guidelines and any state-specific privacy laws. Grasshopper cannot provide legal advice or dictate the terms of a legally compliant privacy policy, but we have compiled general guidance below to help you get started as you create a policy that reflects your specific business practices.
We want to ensure you that data is not shared with third parties except as required by law or for specific business operations. We have specific policies in place that include encrypted internal data, access controls, and annual audits to ensure data security. We may share your information with third-party service providers only to facilitate our services, and this is subject to strict confidentiality agreements. However, we affirm that your mobile information will not be shared with third parties for marketing purposes….ever.
Here are the most frequently asked questions:
What information do you collect from your customers?
This could be contact information such as email address, phone number, mailing address, or even payment information like a credit card number. Be sure to be explicit with the types of data being collected.
How do you collect it? Common ways to collect customer information include a form on your website, by email, as part of your service contract, in person at point of sale, etc.
Why do you need this information and how do you use it?
For example: you need address information to provide your services onsite at the customer’s location, contact information is used to schedule and confirm appointments, etc.
Do you share your customers’ information with anyone and if so who do you share it with?
We never share your private information with anyone. Period
How can customers opt out of communications with you?
By texting/replying STOP, UNSUBSCRIBE, QUIT
How can customers get more information about your privacy practices or request changes to their information?
You can contact us directly at info@scottsgrooming.com for any questions relating to this.
